Tag Archives: Google for Work

It’s now faster than ever to get insights from your Google Forms

Posted by Molly Mackinlay, Product Manager, Google Forms


If you’re looking for a way to quickly and simply collect information from a group, look no further than Google Forms. Whether you’re getting the team to vote on a name for your next project, or having potential clients register for an event, Forms makes it easy. Back in September we unveiled a sleek new experience for Forms and some new functionality, like adding company logos to your Forms. Today we’re building on that with new features that make the experience even better.

To get a more in-depth view of your responses, you’ll see the new “Individual Responses” tab. This lets you browse through all the answers provided by an individual respondent. You can easily flip between submissions using the scroll buttons.
We’ve also added a couple of new features to help with managing responses: the option for you to receive email notifications each time one of your Forms is filled out and for our Google Apps for Work customers a new view that will show you the response status of each person you sent the form to. If you want to give those last few folks a friendly nudge, there’s an easy Send Reminder Email option.

As with Docs, Sheets and our other collaboration tools, you can tailor the experience by using Add-ons. Starting today, you can use Add-ons and Apps Scripts in the new Forms editor. Popular tools like Form Publisher, Choice Eliminator, and g(Math) for Forms help creators extend the capabilities of Google Forms.



Finally, when you start a new Form (forms.google.com), you’ll see a variety of templates to chose from to get started faster. We’ve got you covered for all kinds of scenarios from event registration and feedback, to job applications and order forms.

Get started with Google Forms today.

H@ppY_$aFer_InTerN3T_D@y! Two new security features for Gmail and four tips to keep your users more secure

Posted by Suzanne Frey, Director, Security and Privacy Engineering, Google Apps for Work

Today is Safer Internet Day, a moment for technology companies, organizations of all sizes and people around the world to focus on online safety, together. To mark the occasion, we’re adding two new security features to Gmail that will roll out to Google Apps domains in the coming weeks.

First, users who receive a message from, or who are about to send a message to, someone whose email service doesn’t support an encrypted connection (TLS), will see an open lock icon in the message. Users won’t see this icon when sending mail from one Google-hosted domain to any other, including gmail.com, since those emails are always sent over an encrypted connection. Gmail will always send and receive messages over TLS, unless the connecting service doesn’t support it.

Second, users receiving messages that aren’t properly authenticated with either Sender Policy Framework (SPF) or DKIM will see a question mark in place of their profile photo, corporate logo or avatar. Read more about both of these features on the Gmail blog.

To make the most of this day and every day forward, here are some additional features you can use as a Google Apps for Work admin to help protect user data.

  1. Increase security at login, while keeping things easy for users                     Two-step verification is a well-known protection against the theft of login credentials, the most frequent threat on the Web today. As an admin, you can easily enforce use of 2-step verification to enhance security for all users in your Google Apps domain. Security keys make authentication even more secure and more convenient for users. They’re easy to deploy and easy to manage, and as a Google for Work customer, you even get a 50% discount.


  2. Prevent sensitive information from leaving your network                               Activate Data Loss Prevention (DLP) to help prevent information from being revealed to those who shouldn’t have it. Gmail DLP automatically checks all outgoing emails and takes action based on predefined policies, which include quarantining the email for review, telling users to modify the information or blocking the email from being sent and notifying the sender. Check out our DLP whitepaper and learn how to get started. Stay tuned for more on DLP later this quarter.


  3. Get the mail you want, not the spam you don’t                                                   Gmail has long been known for its smart spam filters, today spam is only 0.1% of messages in the average Gmail user’s inbox. To help you track and improve the quality of the mail sent and received at your domains, you can use the Postmaster Tools. You should also follow the best practices outlined in Google’s sender guidelines. For example, create a Sender Policy Framework, prevent spoofing by adding a digital signature to outgoing messages using DKIM and create a DMARC record to track and prevent unauthenticated messages sent from your domain.


  4. Enforce mobile device policies in your organization                                       Mobile Management lets you control the devices that can connect to your users' Google Apps data, whether iOS or Android, and perform actions like remote wiping.
These are a few steps that can go a long way. If you activate any of these features today, you will contribute to an ever-brighter future for your brand, customers, employees, ideas and assets. The Internet is a big place, and it’s going to take global teamwork to make it the most secure.

We are grateful to be the trusted technology partner of businesses worldwide as we work together to make the Internet a safer place for everyone, everywhere.



Phase2 brings its “everywhere” teams closer together, saving time and money with Chromebox for meetings

Posted by Frank Febbraro, CTO, Phase2 Technology

Editor's note: Today’s guest post is by Frank Febbraro, CTO of Phase2 Technology, which helps clients such as Memorial Sloan Kettering Cancer and Harvard Business School manage the way content is created, shared and experienced online. See how Phase2 Technology saves $3,000 a day and more than 100 hours a week by using Chromebox for meetings.


From the day we launched, we designed Phase2 Technology as a company that welcomed people who didn’t work on-site. In fact, we like to say we have five locations: New York, Washington, D.C., Portland, San Francisco and “everywhere” — a solid 25 percent of our employees work remotely. Because of this, we build our teams without worrying about where people are. A project lead in Portland might team up with people in Austin or Oklahoma City.

The most talented people don’t necessarily live near our offices, but that shouldn’t stand in the way of giving clients our best work. We rely on technology like Chromebox for meetings to bring down the barriers that get in the way of distributed teams working together.
Before we discovered Chromeboxes, the audiovisual situation for our meetings seemed like an insurmountable barrier.

Every video conference began as a comedy of errors: if we scheduled a half-hour meeting, we had to build in 10 minutes to struggle with the AV setup. We tried cobbling together configurations of cameras and mics, but nothing created the one-click system we needed. There were too many settings for employees to manage and too much tinkering around to get the meetings going. Plus, every room had a different system and settings. With five or so people in every meeting losing ten minutes on AV setup struggles, and those people meeting with others several times a day, we wasted dozens of hours every week. Over the course of a year, this translated into tens of thousands of dollars of lost time spent not delivering value to our clients.

All this changed when we brought Chromebox for meetings to eight conference rooms among our four offices. There’s no learning curve: people walk into a room and click one button on the Chromebox remote to start the meeting. We already use Google Hangouts and Google Calendar, so Chromebox fits in with the tools we know. We now work more fluidly, since we can start ad hoc meetings without worrying about cameras, mics and settings.

Chromebox for meetings saves time for our teams as they meet and also benefits our IT team. The management console lets us choose how the Chromeboxes operate, and those settings apply to every room and every meeting. Compared to conferencing systems that cost several thousand dollars per room, Chromebox for meetings costs much less and is much easier to set up and use. Achieving this ease at scale is critical for us — each employee might do as many as 10 Hangouts a day; multiply that by 140 people, and we’re spending about 450 hours on Hangouts daily.

Efficiency and time management are especially critical for a business like ours, which makes money by billing hourly and delivering excellent, efficient client service. We’ve reduced our IT costs for maintaining meeting rooms to just about zero. We used to spend about four hours a month per room on maintaining our old AV setups. We now spend about one hour per month total on all rooms — from 32 hours a month on maintenance down to just one hour.

We can do more with so much less now. Better meetings help us get rid of distractions so we can get right down to business, no matter where in the world our teams are.

Belgian groceries supplier louis delhaize keeps things fresh with Google Apps for Work

Posted by Jean-Marc van Cutsem, CEO, louis delhaize Delfood, Montignies-sur-Sambre, Belgium

Editor's note: Today we hear from Jean-Marc van Cutsem, CEO at louis delhaize Delfood, a groceries supplier in Belgium with an annual turnover of €160 million. louis delhaize neighbourhood stores have been a fixture of Belgian life for generations, and all of the food they sell – from fresh fruit to baked goods – comes from the Delfood warehouses. Read how this 140-year-old family firm is using Google Apps for Work to create a faster, more efficient business.

It’s exactly 140 years since Louis Delhaize, the fourth son of a Belgian winemaker, followed his three brothers into the groceries sector. The pioneering companies they set up would go on to dominate Belgian chain-store retail, so that generations have grown up knowing they’ll receive friendly, fast service on everyday items at their local louis delhaize store.

For the Delfood team that supplies the food, honoring that trust means staying one step ahead of rising expectations. So when our 2007 email solution was due for an upgrade, we took the opportunity to build a more efficient business.

With help from Fourcast, we began introducing Google Apps for Work in January 2015. After our early adopters and IT department had migrated, Fourcast and HR gathered crucial feedback using Google Forms to ensure that staff were content with the process. By April, the whole company was online, and the new tools were already making a difference.


From warehouse to shop display, we’re delivering food faster with Google Apps for Work. If items from our 9,000 dry and 3,000 fresh food lines arrive damaged at our two warehouses, staff use Hangouts on a Chromebook to provide visual proof to headquarters and inform our suppliers. When food heads out to the stores, we calculate optimal routes for 40 trucks with Google Maps. Once it arrives at stores from our warehouses, our inventory managers and their teams photograph anything in less than perfect condition and upload the image to Google+ for immediate action at headquarters.

In store, floor managers display food according to promotions and advice posted by our experts on Google+. This close communication between our store teams on-site and our experts located across the country helps us arrange our products in the most sensible way for our customers – ensuring, for example, that when strawberries are in season, they’re the first thing customers see.


Google Apps is helping us improve the working lives of staff throughout the company:

  • The marketing department moves along the promotion decision process much quicker through the real-time collaboration functionalities of Sheets.
  • Rather than keep time sheets on paper, store staff enter hours directly into Sheets, so that compiling hours can be done in two minutes, instead of a the full day every week it used to take.
  • All staff, wherever they are, can use Gmail. With its powerful search function, 30GB storage space per user, and seamless integration with Calendar, it’s everything we could ask for.
  • Departments use Forms to request leave and sales teams use it to report issues in stores.
  • Chromebooks at our warehouses and owned stores ensure that information travels fluidly around the company instead of only one-way from headquarters.
  • We use our Google logins to access other Google for Work products, such as Chrome for Work to manage digital signage in stores, and Google Cloud Platform to build internal applications.
  • Docs and Sheets with their collaborative features help staff at our separate sites feel like part of a larger team.
  • Our teams receive continued support and advice so that they can find new ways to implement Google Apps with tutorials in-person and on Hangouts from Fourcast.

With Google Apps for Work, we know we always have the latest and best tools at our disposal. Automatic updates to the software mean we can count on Google to cover new needs in an ever-evolving business environment. Being open to innovation has helped us remain a market leader for more than a century, and we plan to honor that legacy well into the future.

Bringing Unlimited Storage to all government customers, looking back and looking ahead

Posted by Amit Singh, President, Google for Work

I don’t know about you, but it seems like 2016 has started with a bang!

I have an exciting announcement for my first post of the year — now all U.S. government agencies can choose Google Apps for Work and store unlimited content with the assurance that its security is assessed against the FedRAMP standards. Over the holidays, we received a FedRAMP (Federal Risk and Authorization Management Program) Authorization to Operate for Google Apps for Work* and Google App Engine. And because this authorization — along with its ongoing compliance requirements — covers our common infrastructure, it benefits all existing Google Apps for Work and App Engine customers as well.

With 2016 off to a busy start, I’d like to take a moment to reflect on 2015. It was a big year for Google for Work.

We launched new features, powered by machine learning, that do more of the heavy lifting so you can work better and faster. For Sheets, we introduced Explore, which provides instant data analytics and visualization with the click of a button. We added Smart Reply to Inbox, which helps you respond to messages by generating short contextual responses to your emails, based on your typical responses. And we open-sourced TensorFlow, our fast and scalable machine learning system, to accelerate advances within the wider community.

Along with the roll out of Marshmallow to the Android for Work program, we held a virtual conference called Android for Work Live so users all over the world could watch and participate. On Maps, we launched Predict Travel Time — one of the most powerful features from our consumer Google Maps experience —  so businesses and developers can make their location-based applications even more relevant for their users.

We’re continuing to build out and improve Google Cloud Platform at breakneck speed, with nearly 300 combined products and features launched in 2015. Nearline gives you the benefits of cold storage and the pricing of offline backups, but with high availability for your data. Bigtable gives you access to the same database service that powers many of Google’s core products, like Search and Maps. And Custom Machine Types give you the flexibility to create the virtual machine shape that works for you, so you get just the right amount of memory and processing power for your workloads.

We also reached a new milestone — there are now more than 2 million paying businesses using Google Apps for Work, including new customers like Morrisons, Catholic Health Initiatives and Thames Water. Organizations like Broad Institute, HTC, Atomic Fiction and Nomanini that want powerful data analytics and developer platforms, began using and partnering with Google Cloud Platform for everything from tackling genomic data to building innovative mobile payment apps.

Looking ahead, our goal remains the same: empower billions of people to work the way they choose and build what’s next. We’re building simple and secure tools that make it easier for you to focus on the things that matter. Technology can help by assisting with tasks, suggesting how to maximize your time and even proactively surfacing the information you need. It’s going to be an exciting year. Have a look at our full year wrap up and best wishes for a happy and productive 2016!

*Google Apps for Work, Google Apps for Work Unlimited, Google Apps for Education and Google Apps for Nonprofits. Google's dedicated Government edition is also FedRAMP-authorized.


Collaborating on mobile has never been easier

Posted by Ryan Weber, Product Manager, Google Docs

If you’re like most of our Google Apps customers, there’s a good chance you’re working from different locations throughout the day. Whether you’re on a tablet at the breakfast table, a phone on the train or a laptop at the office, it’s important to have a suite of apps that allow you to be productive from wherever you are. So starting today, you can use the same rich commenting experience across Google Docs, Sheets and Slides on your Android and iOS devices. You can now also quickly add a teammate to the conversation just by starting to type their name in a comment.

For the times when you’re at your desk, you’ll notice the new commenting experience makes it easy to instantly insert a comment using the comment bubble that appears on the right side of a doc.

At Google, we know that mobility is critical for today’s professionals. That’s why we continue to invest in features that make being productive on the go simple, such as the Research feature in the Docs Android app, or making the Google Docs app on mobile fullscreen so you can see all the info you need and hide the controls you might not want immediately (although they’re only ever a click away).

Docs, Sheets and Slides are just part of the mobile experience for Google Apps. Join a video meeting from your phone with Hangouts, check your agenda in Calendar, or see your most important emails in Gmail — your apps are in easy reach and help you collaborate from anywhere. Google Apps for Work also includes advanced security and control with complete Device (MDM) and App (MAM) Mobile Management.

Learn more about Google Docs, Sheets and Slides.

Taking a cloud-based leap: How Oscar W. Larson Co. transformed its business with Google Apps

Posted by Pete Wayne, CIO, Oscar W. Larson Co.

Editor's note: Today’s guest author is Pete Wayne, chief information officer at Oscar W. Larson Co., a leader in full-service petroleum and fluid handling equipment contracting. Founded in 1946, the company now has more than 300 employees, counts Fortune 100 companies, including GM, Ford, BP and ExxonMobil, as customers, and recently expanded into the automotive, service and airline industries.

While sticking with an old solution might seem safe, it doesn't always guarantee success. This is particularly true in our hometown in the Detroit area, where many of our neighbors worried about losing their jobs after the 2008 recession. We’ve grown our business through tough times by shaking up the status quo. For instance, when we doubled our employee count and ran out of server storage space two years ago, we decided to switch IT solutions — even though many of our employees had used Microsoft for decades and had no experience working in the cloud. After months of research, we opted to migrate to Google Apps for Work, with the expert support of Cloud Sherpas. Here’s what we’ve learned since transitioning from our old way of working to something entirely new:

Google Apps saves us money and time


When we hired 150 new employees in 2013, just getting them company email accounts would’ve required a $26,000 Microsoft system upgrade and a $27,000 storage upgrade. By switching to Google Apps, we saved $65,000 on licensing, storage and server costs. We save time as well by avoiding patch updates and server maintenance.

Google Apps also helps us onboard new employees faster. Because we only have to set up one account for each employee, we don’t need to provision each tablet, phone and computer. We hired 50 people in the last six months, and got each one up and running within minutes.

Google Docs and Drive help us improve efficiency and manage compliance


Technicians need to access manuals and material safety data sheets whenever they’re on the job. We work with Fortune 100 companies that prioritize safety, so compliance is critical. Now, we use Google Drive to ensure our employees have updated information at all times.

Our field technicians used to print their manuals, lug around binders to job sites and flip through hundreds of pages to find the right information. With Drive, we can upload product manuals and safety documents to a shared folder, and technicians can search for the content they need on their phone or laptop.

Google Hangouts let field technicians problem-solve on the spot


We used to send two technicians to every field inspection, so we’d have at least one veteran on site to troubleshoot complicated scenarios. Now that we communicate with Google Apps and can rely on Google Hangouts for instant face-to-face time with veteran technicians who aren’t on site, we only need to send one technician to a job. If our technician needs to call in an expert, he or she can use the Hangouts mobile app. The specialist can see the situation in detail, down to the blown fuse or misplaced wire, and help the technician fix the problem right away. Because we can send just one technician to a job, we have more folks in the field to respond to customer requests.

Google Apps gives us a competitive advantage


We can now communicate more efficiently and access information on demand, which allows us to focus on the service we provide. In addition to consulting with their colleagues via Hangouts to make more informed decisions when proceeding with repairs, our technicians can also provide customers with photos and quotes directly from job sites. With better service, more immediate troubleshooting and instant quotes and photos, we’ve strengthened customer experience.

Sometimes the biggest risk for a business is not taking one at all. Companies need to be smart to survive, and that can mean changing the way they do things. We placed our bet on Google Apps, and it paid off. Google Apps has helped us save time and money and has also helped us build a more efficient, connected and customer-focused business, the business model we needed to stay competitive today and tomorrow.

Romania’s Raiffeisen Bank transforms itself with Google Apps and Android for Work

Posted by Carl Rossey, COO, Raiffeisen Bank

Editor's note: Today’s guest blogger is Carl Rossey, COO of Raiffeisen Bank, one of the top five banks in Romania and a unit of Raiffeisen Bank International. See how Raiffeisen Bank uses Google Apps for Work and Android for Work to work better together across its 527 branches and offer innovative banking services to two million customers.

The way people manage their bank accounts today stands in stark contrast to a decade ago, or even just a few years ago. Where they once walked into branches to deposit or withdraw money and check on their balances, they now use laptops and mobile devices, and they do it from anywhere and at any time of day. As a business, we know we need to change with them, to be as mobile as they are, so we’re on a constant quest to transform both how we work with our customers and how we work ourselves. Moving to Google Apps for Work and using Android for Work are two steps we’ve taken to further that digital transformation. We’re proud to be one of the financial services industry’s earliest adopters of Google to create true mobility for both customers and our team.

Before moving to Google, we were relying on tools that held us back rather than pushed us forward. We were using Lotus Notes, which lacked the necessary collaboration tools and required people to be at their desks to do their work. We had to shuffle presentations and reports back and forth between employees, so new products took months to get to markets.

Our deployment to nearly 5,400 employees took just 90 days, and with the help of our implementation partner Netmail, we’re already on our way towards becoming a completely new bank. During the rollout, for example, we created a Google+ community called “Simply Coll@borate,” and invited employees to share advice and tips on using Google. It quickly became the fastest and most useful channel for seeking guidance on our new tools. And our Project Management Office, the first department to shift all its work to Google, now creates and shares Google Docs and Google Sheets in Google Drive, and builds monthly project reports using Google Slides.

Our Human Resources department used to gather feedback on training and hiring by using paper forms or sending out emails that generated few responses. Now they use Google Forms to make data collection easier and more seamless – like gathering suggestions for improving the quality of HR services. They’re also replacing phone interviews with interviews via Google Hangouts, as meeting candidates over video helps hiring managers get more accurate first impressions. The retail bank sales team also uses Hangouts for sales meetings, saving travel time and costs.

We’ve also completed rolling out smartphones equipped with Android for Work to every employee, and we believe we’ll see our vision for the mobile Raiffeisen Bank team come to life. No longer tied to our desks, we’re free to work in new ways for our customers. We save them time and offer them a higher level of customer service by meeting where they work — or from anywhere using Hangouts on mobile devices. We put the rigid ways of traditional banking behind us and have our sights set on a more flexible, innovative future.

Retail in 2016: Looking ahead with our customers and partners at Retail’s Big Show

Posted by Rhonda Stites, Global Head of Industry Solutions, Google for Work

Coming out of the holiday rush, retailers are already thinking about the year ahead and how to compete in 2016 and beyond. We’re headed to the industry’s largest global event, Retail’s Big Show (January 17-20 in New York City), hosted by the National Retail Federation (NRF), to talk about just that. With more than 30,000 attendees, Retail’s Big Show is the hub of conversations about retail innovation. Many of our own customers will be there, and we look forward to hearing how they’re evolving for the digital age.

Thousands of the world’s top retailers rely on Google Apps, Chrome, Google Maps, Google Cloud Platform and Google Search to work better, wherever they are — from designing the latest trends to selling must-have gadgets (see top tips from our retail customers).

With customized retail tools and APIs, Google helps retailers to master fast fashion, create leaner supply chains and gain a better understanding of customer data. Retailers can grow revenue, reduce costs and innovate quickly.

On the first day of Retail’s Big Show, our partner PricewaterhouseCoopers (PwC) will host a panel of retailers innovating with Google Apps: Chico’s, Kohl’s, OVS SpA and Waitrose. These customers will discuss how retail CIOs are leading organizational transformation and how their teams transitioned to Google Apps — which reduced costs, strengthened customer experience, shortened product launch cycles and improved how their teams work together on a global scale.

We’re continuing to build an ecosystem of solutions that support the next generation of digital business in retail — including partnerships with technologies for retail workforce management, digital signage, and merchandising, planning, operations and supply chain. Googlers will be hanging out in partner booths at Retail’s Big Show to talk more about these integrations. Look for us in the booths for Kronos Software, Scala and JDA Software to learn about our joint solutions and offerings, and stay tuned for future blog posts from each of these partners and their Google for Work integration stories.

If you’re planning to attend Retail’s Big Show, we hope to see you at the Connected Retailing panel on January 17 at 3:15 p.m. in Hall E, 1E 07.

Madison + Fifth builds interactive mall experiences for kiosks and mobile using Google Maps APIs

Posted by Chris Shirer, President and Chief Strategist of Madison + Fifth

Editor's note: Today we hear from Chris Shirer, President and Chief Strategist of the digital brand management agency Madison + Fifth. Read how Madison + Fifth and Google Maps for Work Partner Woolpert used Google Maps APIs to build an interactive kiosk and mobile apps for the 60-acre Liberty Center mixed-use shopping center.

When the Liberty Center retail center outside of Cincinnati approached us to provide accessible, intuitive wayfinding for visitors, we saw the opportunity to create something unique — not just a standard kiosk and printed directory. The center includes shopping, restaurants, a hotel, offices and luxury housing, so we wanted to make sure visitors could get around quickly, especially during busy times like this past holiday shopping season. We decided to build a solution that would work on touchscreen kiosks and mobile devices to detect visitors’ locations and give them interactive walking directions in real time.

We chose Google Maps and Google Maps APIs to do it because Google offers a familiar interface for our customers, lets us layer custom information on top of maps and provides a platform that will allow us to add new features, like delivering relevant, location-based ads. We worked closely with Google Maps for Work Partner Woolpert to build the solution. Woolpert not only helped us with licensing information, but also did the programming based on our design and requirements.

Because we wanted the directory to work with both touchscreen kiosks and iOS and Android devices, we built a Web app using the Google Maps JavaScript API. The app scales automatically up to the large size of the kiosk and down to smartphones’ small screen sizes. With a Web app, we don’t have to build and maintain apps on multiple devices, and visitors with smartphones don’t have to download anything to use the service.
We started building the app before the Liberty Center was finished and opened to the public, which meant that Google didn’t yet have mapping information for the center’s streets and stores. We solved this by building a layer with the required information on top of the map. In addition, we had no routing information, so we built an algorithm to provide directions using open source Google Optimization Tools.

Liberty Center opened its doors on October 22, 2015, and thanks to Google Maps, we’re now delivering an engaging, interactive experience for visitors. People who walk up to the kiosks or use the Web app on their smartphones get customized walking directions based on their current location, and can zoom in and out around the property to explore shops and other destinations. Liberty Center shoppers can spend less time getting from place to place and more time in stores and enjoying time together in restaurants.