Tag Archives: Ads

A more private web can help businesses grow

Ads play a major role in sustaining the free and open web. They support great content and services from a diverse range of creators and publishers. They help companies of all sizes reach customers more efficiently than ever before. 

Yet people’s expectations for the collection and use of data are changing, which means the web as we know it—free, open and ad-supported—is changing, too. Internet platforms, web browsers and ad-blocking features are promising more privacy by blocking common technologies like cookies. This takes a toll on the funds that content creators, newsrooms, web developers and videographers depend on to support their work. It also means that companies that rely on these technologies must respect the demand for a more private web in order for the web itself to remain dynamic and vibrant over the long term. 

We strongly believe that advertising and privacy can coexist. Helping businesses adapt to a privacy-safe web isn’t just good business practice—if done right, and done collaboratively, it can be an engine for economic recovery and growth.


The importance of online advertising 

When you see ads online, they’re usually placed with the support of widely available tools, often called ad technology or “ad tech,” that help companies get the most out of the money they spend on ads. Google competes with a range of companies large and small to provide these tools to the platforms, publishers, and advertisers that need them. 

All this competition drives us to innovate and improve our tools. Millions of publishers use Google advertising services to help make the digital advertising process easy and effective, and publishers retain about 70 percent of the revenue that’s generated (and for many, it’s even more). We’re constantly working to help them earn more: In 2019, we made nearly 80 product improvements aimed at improving publisher revenue, which generated revenue increases of more than 9 percent in total for publishers using Google Ad Manager.


What cookies do 

Much of online advertising makes use of a basic, widely available technology called cookies, which are part of the basic architecture of the web. They help with things like measuring the effectiveness of a company’s ad campaign or enabling a particular advertiser to reach the consumers it wants to reach.

However, cookies were conceived for an earlier era. It’s clear from privacy laws in Europe and around the world that citizens and governments want a greater understanding of how they work and more control over their use. And efforts by platforms, browsers and ad-blocking companies are already putting new limits on them.

In this changing landscape, the funds that web publishers rely on to support their operations are increasingly at risk. For example, an analysis of the 500 largest Google Ad Manager customers found that when third-party cookies are disabled, publishers receive on average 52 percent less programmatic ad revenue. Like others, Google also uses third-party cookies for ads we serve on other sites (for example, Google Ad Manager and AdSense) so Google will also be affected as the industry moves away from cookies.


The Privacy Sandbox 

The question today is whether the web can keep people’s information safe and private while also supporting the advertising that keeps so much of the web free. 

That’s why, as part of a larger initiative with the web standards community called the “Privacy Sandbox,” the engineers behind Google’s browser, Chrome, are working on ways to underpin a healthy, ad-supported web without third-party cookies. Privacy Sandbox aims to provide space for experimentation and input from technologists, businesses, publishers, regulators and more. Among the proposals being tested are privacy-safe ways to do things like predict and protect against fraud, properly measure if an ad campaign has “worked,” and find the right audience for an ad. One such proposal, Federated Learning of Cohorts, uses machine learning algorithms that run on individual devices to model groups of people by their browsing behaviors without creating individual ad profiles at all.

Coming up with these new technologies involves complicated trade-offs, but we believe that the decision to phase out support for third-party cookies is the right thing for privacy and the industry as a whole. That’s why we’re working with the industry in forums like the W3C, and are in active discussions with independent authorities, such as the Competition and Markets Authority and the Information Commissioner’s Office in the UK, to help us find the best approach. 


Responsible use of data

We’re committed to having privacy-preserving mechanisms in place that address the industry’s critical needs before discontinuing support for third-party cookies. We think this will not only promote business growth for numerous companies, but could also increase competition in the sector overall by making it a healthier place to advertise and grow while still meeting consumers’ expectations.

Alongside our efforts to promote privacy, we’re increasing transparency on the data we use, and are investing in products to help people and businesses to understand, protect, move and benefit from data in new ways

Protecting people's personal data doesn’t have to be at odds with business growth. By focusing on the people who use our products and investing in new technologies to connect advertisers and publishers with users safely, we can create more value and promote a thriving future on the web—for everyone.

Greater controls for sensitive ad topics in your Ad Settings

Building tools that provide transparency and control has always been a top priority for us, and over the years, we’ve empowered people to shape their ads experience through user controls. We’ve launched About this ad, which explains why a specific ad is being shown, and Ad Settings, which allows people to control how ads are personalized or even opt out of personalized ads altogether at an account level.

We’ve heard feedback that some people would prefer to limit ads in certain categories like alcohol, so today, we’re launching a new control in Ad Settings, enabling people to see fewer alcohol ads, with gambling as an additional option. 

We’ve long had features like Mute this ad, where people can indicate which ads they’d rather not see. These controls live alongside our policies which determine when and where gambling and alcohol ads can be shown per local laws (e.g. age restrictions). This new feature is an extra step, putting choice in the user's hands and enabling you to further control your ad experience. With a click of a button, you can choose to see fewer gambling and alcohol ads. It is also reversible; should you change your mind, you can click to see such ads again. 

This feature will roll out in Ad Settings gradually, beginning with YouTube Ads in the US, and we aim to introduce this for Google Ads and YouTube globally in early 2021. Countries with legal restrictions against serving gambling and alcohol ads will not see any change in their policies.

Ad categories on YouTube

Many of the advertisers we work with are also invested in respecting people’s choices and cultural differences when it comes to the ads they see. For this initiative, we’ve been working with the International Alliance for Responsible Drinking (IARD) and its members, the leading beer, wine and spirits producers, taking into account their expertise on standards for responsible alcohol advertising and marketing—and we’re pleased to have their support.


“IARD’s engagement with Google means users of the platform, starting with YouTube, will have the option to see fewer alcohol ads. Our members are determined to give people greater control over whether they see alcohol-related marketing online. Respecting these personal preferences and recognizing differences in culture requires sensitivity and action, that’s why we hope this partnership is the start of a bigger movement.” - Henry Ashworth, President and CEO of the International Alliance for Responsible Drinking

 “As a responsible producer and member of IARD, we are determined to set and deliver new and robust standards of marketing responsibility. This significant new feature is a very important development for our sector, and it will have a meaningful impact for people around the world as it is rolled out across Google’s platform.”- Albert Baladi, CEO Beam Suntory and Chair of the IARD


We believe this new feature is an important step in user choice and control. We’ll continue to improve our controls; and as our products and people’s expectations of them evolve, so will the features we make available to personalize ad experiences.

How Google Search ads Work

If you’re searching for information on Google where businesses might have relevant services or products to provide, you will likely come across ads. These could be ads from the flower shop down the street, your favorite nonprofit or a large retailer. If there are no useful ads to show for your search, you won’t see any--which is actually the case for a large majority of searches. Our goal is to provide you with relevant information to help you find exactly what you’re looking for. And we only make money if ads are useful and relevant, as indicated by your click on the ad.

How and when we show ads in Search

Nearly all of the ads you see are on searches with commercial intent, such as searches for “sneakers,” “t-shirt” or “plumber.” We’ve long said that we don’t show ads--or make money--on the vast majority of searches.  In fact, on average over the past four years, 80 percent of searches on Google haven’t had any ads at the top of search results. Further, only a small fraction of searches--less than 5 percent--currently have four top text ads. 

Though we follow established principles for how and when ads can appear in Google Search, there are a variety of factors beyond our control that influence how many top ads people may see, like whether you're searching for something commercial, whether advertisers are interested in advertising against that subject, or whether there are ads that are relevant to your query. For example, in April 2020, people saw an average of 40 percent fewer top text ads per search than they did compared to April 2019. This was primarily due to COVID-related effects, when advertisers were reducing their ad budgets and users were searching less for commercial interests. Therefore, Google Search users saw fewer ads on average. 

It’s about quality, not quantity

Organizations that want to advertise in Google Search participate in an auction and set their own bids (the amount they are willing to pay per click) and budgets. But advertisers’ bids are only one component of our ad ranking algorithms. When it comes to the ads you see, the relevance of those ads to your search and the overall quality of the advertisers’ ads and websites are key components of our algorithms as well. That means that no matter how large or small the organization is, they have an opportunity to reach potential customers with their message in Google Search. In the Google Ads auction, advertisers are often charged less, and sometimes much less, than their bid.

The experience of our users comes first, which is why we only show ads that are helpful to people. Even for the fraction of search queries where we do show ads, we don't make a cent unless people find it relevant enough to click on the ad. We invest significantly in our ads quality systems to continuously improve on our ability to show ads that are highly relevant to people, and helpful to what they’re searching for. Over time, this has led to better, more relevant ads and major improvements in the overall user experience. In fact, over the last four years, we’ve been able to reduce the rate of low quality and irrelevant ads by 3x. 

Part of delivering a great user experience is also ensuring that Google Search ads are clearly labeled as coming from an advertiser―and we’ve long been an industry leader in providing prominent ad labeling. When Search ads do appear, they have the word “Ad” clearly labeled in bold black text in the current design. We rely on extensive user testing both on mobile and desktop to ensure ad labels meet our high standards for being prominent and distinguishable from unpaid results. 

A level playing field for all businesses, regardless of budget or size

With ads on Google Search we give businesses, organizations and governments around the world an opportunity to reach millions of people with information. Every advertiser, regardless of their budget, has the opportunity to reach people with ads in Google Search. That’s why, for small and local businesses in particular, Google Search ads help them compete with the largest companies for the same customers and opportunities, not just in their communities but also around the world. Every day, countless small businesses use Google Search ads to help drive awareness for their products and services and reach new customers. Just this year, in the midst of the COVID-19 pandemic, Google Search ads helped a bakery in New York reach more local customers and expand their business, provided a bicycle shop in South Dakota with the tools to go global, and gave a Black-owned chocolate shop in Dallas the opportunity to find new chocolate lovers from as far away as India. 

We also help connect people to causes through our Ad Grants program which gives nonprofits $10,000 a month in Search ads to help them attract donors, recruit volunteers and promote their missions. Earlier this year as the coronavirus pandemic worsened, we increased our grants to help government agencies take swift action and get lifesaving information to the public and local communities. In the U.S. alone, we served more than 100 million PSAs containing critical information on public health to millions of people this year.

Protecting your privacy


We make money from advertising, not from selling personal information. When you use our products, you trust us with your data and it's our responsibility to keep it private, safe and secure. That’s why we’ve built controls to help you choose the privacy settings that are right for you, and the ability to permanently delete your data. And we’ll never sell your personal information to anyone. As always, our goal is to ensure the ads that you see are as helpful and relevant as possible. This benefits millions of businesses and organizations, and most importantly, the people who rely on Google Search every day.

Helping businesses and nonprofits recover

In the last few months, COVID-19 has impacted businesses in profound ways. Throughout that time, I’ve heard from organizations, large and small, how they’re staying connected with customers through technology. This has always been core to my team’s purpose, but we can do more to help businesses and nonprofits through this crisis.

Today we’re announcing a $200 million increase to our annual Ad Grants commitment, to offer a total of $1 billion to better support nonprofits. This $1 billion helps nonprofits around the world that are tackling pressing issues like COVID-19 response and recovery, especially in developing economies. And we’re doing more.

Typically during this time of year, we gather at Google Marketing Live, our annual event to discuss new products and hear feedback from you. In lieu of our in-person event, throughout this summer we’ll host “virtual product roundtables” with our product managers, announce a number of new products, share new insights and kick off a new weekly video series, The Update on Think with Google, discussing industry trends and best practices. 

Helping businesses and organizations recover is the first topic we'll explore. Today we’re sharing updates for small businesses ahead of a Google-wide initiative, International Small Business Week, taking place June 22-27. This is a week dedicated to celebrating small businesses when we’ll share tips, trainings and products to help them get back on their feet. 


Helping consumers connect with businesses 

As people spend more time at home, we’ve seen searches for local services, like “carpet cleaning” or “air conditioning repair” increase by 50 percent in recent months. We’re now making it easier to book these services directly in Google Search on mobile through Local Services Ads in the U.S. Local Services Ads help people discover and connect with trustworthy, local professionals backed by the Google Guarantee. Later this month, we’re also launching a new mobile site for the U.S. and Canada, to help more people find, compare and book nearby service providers faster. 


GLS-Booking_Flow-2.gif

Book local service providers directly on Google Search

As people search for products they urgently need and limit their in-person store interactions, they’re looking for real-time updates on product availability at local stores. Searches for “curbside pickup” and “in stock” have surged by more than 70 percent in recent months. Our goal is to help people find and buy the things they need, quickly and easily. Starting today the Shopping tab will show helpful local store information, including product availability, locations, and fulfillment options like delivery and curbside pickup. This information will show up in all countries where the Shopping tab is available.


LU_LIA_Mobile_framed.png

New to the Shopping tab: curbside pickup and more information for local stores

Helping businesses connect with customers

For many small businesses around the world, digital tools have become a lifeline this year. 1 in 3 small business owners say that without digital tools, they would have had to close all or part of their business. With businesses at various stages of digital transformation—some are online, some are halfway there and others have a long way to go—we’re committed  to helping businesses get online and grow with easy-to-use tools.

To help businesses quickly improve their online presence, today we’re introducing Grow My Store to retailers in the U.S. In Europe, Grow My Store has been an effective way for many small retailers to get quick tips on how to improve their online store and understand how they are doing compared to peers in the industry. Businesses just need to enter their website URL into the tool and within minutes they will get a custom report. 

To help make local businesses more discoverable, this week we’re introducing Local Opportunity Finder. Enter the name of your business and Google will provide personalized suggestions on how to make improvements to your Business Profile on Google. For example, ensuring your opening hours are current, adding curbside pickup information, or uploading a photo that represents your business.

Finally, to help small business advertisers easily promote their businesses, we’ve expanded Smart campaigns to 150 countries and now we’re making it easier and faster to sign up using the Google Ads app. You can set up a Smart campaign and create your first ad in just 15 minutes while on the go. And starting today, you can use Smart campaigns to display a prominent, square-shaped Google Maps pin with your business category logo, highlighting specific services that you offer, like curbside pickup or delivery. We’re bringing Promoted pins to Smart campaigns advertisers for free through the end of September. 

SC-Squarepins-Flow3.gif

Promoted pins through Smart campaigns help businesses stand out on Google Maps

What’s Next

Upcoming episodes of The Update on Think with Google will provide exclusive access to industry leaders, like George Hanson, Chief Digital Officer at Panera Bread, and Marla Kaplowitz, President and CEO of the 4As. In addition, my team of product leaders will use this series to share upcoming product innovations designed to make it easier to manage your marketing.

We look forward to connecting with you virtually through our virtual roundtables and The Update. Until then follow us on the Google Ads blog for the latest product announcements.

Helping businesses and nonprofits recover

In the last few months, COVID-19 has impacted businesses in profound ways. Throughout that time, I’ve heard from organizations, large and small, how they’re staying connected with customers through technology. This has always been core to my team’s purpose, but we can do more to help businesses and nonprofits through this crisis.

Today we’re announcing a $200 million increase to our annual Ad Grants commitment, to offer a total of $1 billion to better support nonprofits. This $1 billion helps nonprofits around the world that are tackling pressing issues like COVID-19 response and recovery, especially in developing economies. And we’re doing more.

Typically during this time of year, we gather at Google Marketing Live, our annual event to discuss new products and hear feedback from you. In lieu of our in-person event, throughout this summer we’ll host “virtual product roundtables” with our product managers, announce a number of new products, share new insights and kick off a new weekly video series, The Update on Think with Google, discussing industry trends and best practices. 

Helping businesses and organizations recover is the first topic we'll explore. Today we’re sharing updates for small businesses ahead of a Google-wide initiative, International Small Business Week, taking place June 22-27. This is a week dedicated to celebrating small businesses when we’ll share tips, trainings and products to help them get back on their feet. 


Helping consumers connect with businesses 

As people spend more time at home, we’ve seen searches for local services, like “carpet cleaning” or “air conditioning repair” increase by 50 percent in recent months. We’re now making it easier to book these services directly in Google Search on mobile through Local Services Ads in the U.S. Local Services Ads help people discover and connect with trustworthy, local professionals backed by the Google Guarantee. Later this month, we’re also launching a new mobile site for the U.S. and Canada, to help more people find, compare and book nearby service providers faster. 


GLS-Booking_Flow-2.gif

Book local service providers directly on Google Search

As people search for products they urgently need and limit their in-person store interactions, they’re looking for real-time updates on product availability at local stores. Searches for “curbside pickup” and “in stock” have surged by more than 70 percent in recent months. Our goal is to help people find and buy the things they need, quickly and easily. Starting today the Shopping tab will show helpful local store information, including product availability, locations, and fulfillment options like delivery and curbside pickup. This information will show up in all countries where the Shopping tab is available.


LU_LIA_Mobile_framed.png

New to the Shopping tab: curbside pickup and more information for local stores

Helping businesses connect with customers

For many small businesses around the world, digital tools have become a lifeline this year. 1 in 3 small business owners say that without digital tools, they would have had to close all or part of their business. With businesses at various stages of digital transformation—some are online, some are halfway there and others have a long way to go—we’re committed  to helping businesses get online and grow with easy-to-use tools.

To help businesses quickly improve their online presence, today we’re introducing Grow My Store to retailers in the U.S. In Europe, Grow My Store has been an effective way for many small retailers to get quick tips on how to improve their online store and understand how they are doing compared to peers in the industry. Businesses just need to enter their website URL into the tool and within minutes they will get a custom report. 

To help make local businesses more discoverable, this week we’re introducing Local Opportunity Finder. Enter the name of your business and Google will provide personalized suggestions on how to make improvements to your Business Profile on Google. For example, ensuring your opening hours are current, adding curbside pickup information, or uploading a photo that represents your business.

Finally, to help small business advertisers easily promote their businesses, we’ve expanded Smart campaigns to 150 countries and now we’re making it easier and faster to sign up using the Google Ads app. You can set up a Smart campaign and create your first ad in just 15 minutes while on the go. And starting today, you can use Smart campaigns to display a prominent, square-shaped Google Maps pin with your business category logo, highlighting specific services that you offer, like curbside pickup or delivery. We’re bringing Promoted pins to Smart campaigns advertisers for free through the end of September. 

SC-Squarepins-Flow3.gif

Promoted pins through Smart campaigns help businesses stand out on Google Maps

What’s Next

Upcoming episodes of The Update on Think with Google will provide exclusive access to industry leaders, like George Hanson, Chief Digital Officer at Panera Bread, and Marla Kaplowitz, President and CEO of the 4As. In addition, my team of product leaders will use this series to share upcoming product innovations designed to make it easier to manage your marketing.

We look forward to connecting with you virtually through our virtual roundtables and The Update. Until then follow us on the Google Ads blog for the latest product announcements.

Source: Google Ads


Upcoming update to housing, employment, and credit advertising policies

Our Google Ads policies are written to protect users, advertisers, and publishers, and prohibit advertisers from unlawful behavior like discriminating against users. We also give users control over the kinds of ads they see, including the ability to opt out of seeing any personalized ads. Our ads policies apply to all the ads we serve and if we find ads that violate our policies, we take action.

For over a decade, we’ve also had personalized advertising policies that prohibit advertisers from targeting users on the basis of sensitive categories related to their identity, beliefs, sexuality, or personal hardships. This means we don’t allow advertisers to target ads based on categories such as race, religion, ethnicity, or sexual orientation, to name a few. We regularly evaluate and evolve our policies to ensure they are protecting users from behaviors like unlawful discrimination. 

To further improve access to housing, employment, and credit opportunities, we are introducing a new personalized advertising policy for certain types of ads. This policy will prohibit impacted employment, housing, and credit advertisers from targeting or excluding ads based on gender, age, parental status, marital status, or ZIP Code, in addition to our longstanding policies prohibiting personalization based on sensitive categories like race, religion, ethnicity, sexual orientation, national origin or disability. While the changing circumstances of the coronavirus pandemic and business continuity issues for many advertisers make precise timelines difficult, we plan to roll out this update in the U.S. and Canada as soon as possible and, in any event, by the end of this year. We will be providing advertisers with more information about how these changes may impact them in the coming weeks.

We’ve been working closely with the U.S. Department of Housing and Urban Development (HUD) on these changes for some time, and we appreciate their guidance in helping us make progress on these important issues. As part of our effort we’ll provide housing advertisers with additional information about fair housing to help ensure they are acting in ways that support access to housing opportunities. We will also continue to work with HUD, civil rights and housing experts, and the broader advertising industry to address concerns around discrimination in ad targeting. These changes complement our work with businesses, governments, and community organizations to distribute $1 billion we committed for Bay Area housing. In the first six months of this commitment, we’ve helped to create hundreds of new affordable housing units in the Bay Area, including an investment in a development focused on affordable and inclusive housing for adults with disabilities.

Google is committed to working with the broader advertising ecosystem to help set high standards for online advertising, and we will continue to strive to set policies that improve inclusion and access for users.

Upcoming update to housing, employment, and credit advertising policies

Our Google Ads policies are written to protect users, advertisers, and publishers, and prohibit advertisers from unlawful behavior like discriminating against users. We also give users control over the kinds of ads they see, including the ability to opt out of seeing any personalized ads. Our ads policies apply to all the ads we serve and if we find ads that violate our policies, we take action.

For over a decade, we’ve also had personalized advertising policies that prohibit advertisers from targeting users on the basis of sensitive categories related to their identity, beliefs, sexuality, or personal hardships. This means we don’t allow advertisers to target ads based on categories such as race, religion, ethnicity, or sexual orientation, to name a few. We regularly evaluate and evolve our policies to ensure they are protecting users from behaviors like unlawful discrimination. 

To further improve access to housing, employment, and credit opportunities, we are introducing a new personalized advertising policy for certain types of ads. This policy will prohibit impacted employment, housing, and credit advertisers from targeting or excluding ads based on gender, age, parental status, marital status, or ZIP Code, in addition to our longstanding policies prohibiting personalization based on sensitive categories like race, religion, ethnicity, sexual orientation, national origin or disability. While the changing circumstances of the coronavirus pandemic and business continuity issues for many advertisers make precise timelines difficult, we plan to roll out this update in the U.S. and Canada as soon as possible and, in any event, by the end of this year. We will be providing advertisers with more information about how these changes may impact them in the coming weeks.

We’ve been working closely with the U.S. Department of Housing and Urban Development (HUD) on these changes for some time, and we appreciate their guidance in helping us make progress on these important issues. As part of our effort we’ll provide housing advertisers with additional information about fair housing to help ensure they are acting in ways that support access to housing opportunities. We will also continue to work with HUD, civil rights and housing experts, and the broader advertising industry to address concerns around discrimination in ad targeting. These changes complement our work with businesses, governments, and community organizations to distribute $1 billion we committed for Bay Area housing. In the first six months of this commitment, we’ve helped to create hundreds of new affordable housing units in the Bay Area, including an investment in a development focused on affordable and inclusive housing for adults with disabilities.

Google is committed to working with the broader advertising ecosystem to help set high standards for online advertising, and we will continue to strive to set policies that improve inclusion and access for users.

Source: Google Ads


AdLingo Ads Builder turns an ad into a conversation

My parents were small business owners in the U.S. Virgin Islands where I grew up. They taught me that, though advertising is important, personal relationships are the best way to get new customers and grow your business. When I started working at Google 14 years ago, online advertising was a one-way messaging channel. People couldn’t ask questions or get personalized information from an ad, so we saw an opportunity to turn an ad into a two-way conversation.

My co-founder Dario Rapisardi and I joined Area 120, Google’s in house incubator for experimental projects, to use conversational AI technology to create such a service. In 2018 we launched AdLingo Ads for brands that leverage the Google Display & Video 360 buying platform. They can turn their ads, shown on the Google Partner Inventory, into an AI-powered conversation with potential customers. If customers are interested in the product promoted in the ad, they can ask questions to get more information.

Today, we’re announcing AdLingo Ads Builder (accessible to our beta partners), a new tool that helps advertisers and agencies build AdLingo Ads ten times faster than before. You can upload the components of your ad, as well as the conversational assistant, with just a few clicks.

As an early example, Purple used AdLingo to help people find the best mattress based on their personal sleep preferences. People found the ad helpful, as each engaged person spent on average 1 minute and 37 seconds in the conversation.

Purple Ads Builder_Keyword.png

AdLingo Ads Builder (with Purple ad): After selecting from a few simple drop-downs, the ad is ready to preview.

So far we’ve partnered with more than 30 different brands globally. Our product delivers results for advertisers by advancing potential customers from discovering a product to considering its purchase in one single ad, at a competitive cost compared to other channels. For example Renault used AdLingo for the new ZOE electric car launch to address French drivers’ preconceptions about electric vehicles. The campaign helped position Renault as a trusted advisor to consumers.

Renault_Adlingo_Experience_Keyword.png

Renault AdLingo Ad experience: Potential customers can ask questions and learn more about ZOE electric cars.

Online advertising has created huge opportunities for companies to reach customers all over the world, but when I think about my parent’s small business, I remember the importance of building a personal relationship with your customers. In creating AdLingo, we’re on a mission to use conversational AI to foster stronger relationships between customers and businesses.

AdLingo Ads Builder turns an ad into a conversation

My parents were small business owners in the U.S. Virgin Islands where I grew up. They taught me that, though advertising is important, personal relationships are the best way to get new customers and grow your business. When I started working at Google 14 years ago, online advertising was a one-way messaging channel. People couldn’t ask questions or get personalized information from an ad, so we saw an opportunity to turn an ad into a two-way conversation.

My co-founder Dario Rapisardi and I joined Area 120, Google’s in house incubator for experimental projects, to use conversational AI technology to create such a service. In 2018 we launched AdLingo Ads for brands that leverage the Google Display & Video 360 buying platform. They can turn their ads, shown on the Google Partner Inventory, into an AI-powered conversation with potential customers. If customers are interested in the product promoted in the ad, they can ask questions to get more information.

Today, we’re announcing AdLingo Ads Builder (accessible to our beta partners), a new tool that helps advertisers and agencies build AdLingo Ads ten times faster than before. You can upload the components of your ad, as well as the conversational assistant, with just a few clicks.

As an early example, Purple used AdLingo to help people find the best mattress based on their personal sleep preferences. People found the ad helpful, as each engaged person spent on average 1 minute and 37 seconds in the conversation.

Purple Ads Builder_Keyword.png

AdLingo Ads Builder (with Purple ad): After selecting from a few simple drop-downs, the ad is ready to preview.

So far we’ve partnered with more than 30 different brands globally. Our product delivers results for advertisers by advancing potential customers from discovering a product to considering its purchase in one single ad, at a competitive cost compared to other channels. For example Renault used AdLingo for the new ZOE electric car launch to address French drivers’ preconceptions about electric vehicles. The campaign helped position Renault as a trusted advisor to consumers.

Renault_Adlingo_Experience_Keyword.png

Renault AdLingo Ad experience: Potential customers can ask questions and learn more about ZOE electric cars.

Online advertising has created huge opportunities for companies to reach customers all over the world, but when I think about my parent’s small business, I remember the importance of building a personal relationship with your customers. In creating AdLingo, we’re on a mission to use conversational AI to foster stronger relationships between customers and businesses.

Importing SA360 WebQuery reports to BigQuery

Context

Search Ads 360 (SA36) is an enterprise-class search campaign management platform used by marketers to manage global ad campaigns across multiple engines. It offers powerful reporting capability through WebQuery reports, API, BiqQuery and Datastudio connectors.

Effective Ad campaign management requires multi-dimensional analysis of campaign data along with customers’ first-party data by building custom reports with dimensions combined from paid-search reports and business data.

Customers’ business data resides in a data-warehouse, which is designed for analysis, insights and reporting. To integrate ads data into the data-warehouse, the usual approach is to bring/ load the campaign data into the warehouse; to achieve this, SA360 offers various options to retrieve paid-search data, each of these methods provide a unique capabilities.

Comparison AreaWebQueryBQ ConnectorDatastudio ConnectorAPI
Technical complexityLow
Medium
Medium
High
Ease of report customizationHigh
Medium
Low
High
Reporting DetailsCompleteLimited
Reports not supported on API are not available
E.g.
Location targets
Remarketing targets
Audience reports
Possible Data WarehouseAny
The report is generic and needs to be loaded into the data-warehouse using DWs custom loading methods.
BigQuery ONLYNoneAny
Comparing these approaches, in terms of technical knowledge required, as well as, supporters data warehousing solution, the easiest one is WebQuery report for which a marketer can build a report by choosing the dimensions/metrics they want on the SA360 User Interface.

BigQuery data-transfer service is limited to importing data in BigQuery and Datastudio connector does not allow retrieving data.

WebQuery offers a simpler and customizable method than other alternatives and also offers more options for the kind of data (vs. BQ transfer service which does not bring Business Data from SA360 to BigQuery). It was originally designed for Microsoft Excel to provide an updatable view of a report. In the era of cloud computing, a need was felt for a tool which would help consume the report and make it available on an analytical platform or a cloud data warehouse like BigQuery.

Solution Approach



This tool showcases how to bridge this gap of bringing SA360 data to a data warehouse, in generic fashion, where the report from SA360 is fetched in XML format and converted it into a CSV file using SAX parsers. This CSV file is then transferred to staging storage to be finally ETLed into the Data Warehouse.

As a concrete example, we chose to showcase a solution with BigQuery as the destination (cloud) data warehouse, though the solution architecture is flexible for any other system.

Conclusion

The tool helps marketers bring advertising data closer to their analytical systems helping them derive better insights. In case you use BigQuery as your Data Warehouse, you can use this tool as-is. You can also adopt by adding components for analytical/data-warehousing systems you use and improve it for the larger community.

To get started, follow our step-by-step guide.
Notable Features of the tool are as following:
  • Modular Authorization module
  • Handle arbitrarily large web-query reports
  • Batch mode to process multiple reports in a single call
  • Can be used as part of ETL workflow (Airflow compatible)
By Anant Damle, Solutions Architect and Meera Youn, Technical Partnership Lead